Refund Policy — Chatsbiz

Last Updated: 28-09-2026

This Refund Policy applies to all services offered by Chatsbiz, a product of Sharvshring Pvt Ltd. By subscribing to or using our WhatsApp Business API, Bulk SMS, or RCS Messaging services, you agree to the terms outlined below.

1. Refund Eligibility — Before vs. After Activation

1.1 If Activation Does Not Happen: If, for any reason, none of the Services (WhatsApp Business API, SMS Sender ID, or RCS Sender ID) get activated for the Client, the amount paid by the Client shall be refunded, after deducting any charges already incurred or paid to Third-Party Platforms (Meta, Google, DLT/TRAI) on the Client’s behalf, if applicable.

1.2 If Even One Service Is Activated: Once any one of the following has been activated for a Client — WhatsApp Business API ID, SMS Sender ID, or RCS Sender ID — no refund shall be issued under any circumstances, whether in part or in full. This applies to the entire payment made by the Client, including amounts related to any other service(s) that may not yet be activated, any unused balance, remaining subscription period, or unused messaging credits.

2. Onboarding and Activation Timeline

2.1 Activation of a Client’s account/profile may take a minimum of 15 working days from the date of successful onboarding, subject to approval timelines of Meta (WhatsApp), Google (RCS), and DLT/TRAI (SMS).

2.2 Delays in activation caused by Third-Party Platform approval processes, incomplete Client documentation, or regulatory processing time do not qualify for a refund, as such timelines are outside the control of Chatsbiz and Sharvshring Pvt Ltd.

3. Dependency on Third-Party Platforms

Activation, delivery, and continued functioning of the Services depend entirely on the policies and infrastructure of Meta, Google, and the Government of India’s DLT/TRAI framework. Any suspension, rejection, delay, or discontinuation caused by these platforms is not eligible for a refund, as Chatsbiz and Sharvshring Pvt Ltd only facilitate and guide the onboarding process and do not control these third parties.

4. Account or Number Suspension/Blocking

If a Client’s WhatsApp number, RCS sender ID, or SMS sender ID is blocked, suspended, or banned due to any reason attributable to the Client (including but not limited to policy violations, spam complaints, or non-compliance with Third-Party Platform guidelines), the Client shall bear full responsibility, and no refund will be provided.

5. Advance Payment and Recharges

All recharges and subscription payments must be made in advance. Once a recharge is processed and services are activated/consumed against it, the amount becomes non-refundable.

6. Genuine Billing Errors

Notwithstanding the above, in the case of a verifiable duplicate payment or an incorrect amount charged due to a technical/billing error on our end, the Client may report the issue to our support team within 7 days of the transaction. Upon verification, the erroneous excess amount will be corrected or refunded. This clause applies strictly to billing/payment errors and not to dissatisfaction with the Service, delays caused by Third-Party Platforms, or account suspension.

7. How to Raise a Concern

For any billing error covered under Clause 6, please contact us at:

8. Governing Law

This refund policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Bhagalpur, Bihar.