Privacy Policy — Chatsbiz

Last Updated: 28/09/2026

Chatsbiz, a product of Sharvshring Pvt Ltd (“Company,” “we,” “us,” “our”), is committed to protecting the privacy of our users (“Client,” “you”). This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We may collect the following categories of information:

  • Business/Account Information: Business name, GSTIN, contact person name, email address, phone number, billing address.
  • Payment Information: Processed securely through third-party payment gateways; we do not store your card or bank account details on our servers.
  • Usage Data: Information related to your use of the Services, including message logs, delivery reports, and dashboard activity, required to operate WhatsApp API, SMS, and RCS services.
  • End-Customer Data: Where applicable, phone numbers and message content that the Client sends through our platform to their own customers, which the Client is solely responsible for collecting and using lawfully.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Services
  • Process onboarding and activation with Meta, Google, and DLT/TRAI
  • Process payments and generate invoices
  • Communicate with you regarding your account, billing, and support
  • Comply with applicable legal and regulatory requirements
  • Improve our Services and customer experience

3. Sharing of Information

3.1 We do not sell your personal or business information to any third party.

3.2 We may share necessary information with:

  • Meta Platforms Inc. (for WhatsApp Business API activation and compliance)
  • Google (for RCS Messaging activation and compliance)
  • DLT/TRAI-registered entities (for SMS registration and compliance)
  • Payment gateway providers (for processing transactions)
  • Government or regulatory authorities, where required by law

4. Data Security

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it will be securely deleted or anonymized.

6. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to our legal and contractual obligations
  • Withdraw consent for processing, where consent is the basis of processing

To exercise these rights, contact us at the details provided below.

7. Cookies

Our website may use cookies to improve user experience and analyze website traffic. You may disable cookies through your browser settings; however, this may affect certain website functionalities.

8. Third-Party Links

Our website or services may contain links to third-party websites (such as Meta or Google). We are not responsible for the privacy practices or content of such third-party websites.

9. Children’s Privacy

Our Services are intended for use by businesses and individuals above 18 years of age. We do not knowingly collect personal data from minors.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of the Grievance Officer are as follows:

  • Name: Amit Kumar, Managing Director, Sharvshring Pvt Ltd
  • Email: support@chatsbiz.com
  • Phone: +91 8877040606
  • Address: Sharvshring Pvt Ltd, Bhagalpur, Bihar, India

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For any privacy-related questions or concerns, please contact: