Terms and Conditions — Chatsbiz

Last Updated: 28/09/2026

Welcome to Chatsbiz (“Chatsbiz,” “we,” “us,” or “our”), a product owned and operated by Sharvshring Pvt Ltd, a company incorporated in India (GSTIN: 10ABICS3737N1Z4), having its registered office in Bhagalpur, Bihar, India.

By accessing our website (chatsbiz.com), registering for, or using any of our services — including WhatsApp Business API, Bulk SMS, and RCS Messaging (collectively, the “Services”) — you (“Client,” “User,” “Party,” or “you”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Services.

1. Definitions

  • “Services” means WhatsApp Business API, Bulk SMS, RCS Messaging, and any related features, dashboards, or tools provided by Chatsbiz.
  • “Client” or “Party” means the business or individual that subscribes to or uses the Services.
  • “Third-Party Platforms” means Meta Platforms Inc. (WhatsApp), Google (RCS), and the Distributed Ledger Technology (DLT) platform regulated by the Government of India / TRAI (for SMS).

2. Onboarding and Activation Timeline

2.1 Upon successful onboarding and submission of all required documents/information by the Client, the activation of the Client’s profile/account may take a minimum of 15 (fifteen) working days, subject to verification and approval timelines of the relevant Third-Party Platform.

2.2 Chatsbiz and Sharvshring Pvt Ltd shall not be held liable for any delay in activation arising from Third-Party Platform processes, incomplete documentation, or incorrect information provided by the Client.

3. Dependency on Third-Party Platforms

3.1 The Client acknowledges and agrees that:

  • Activation and functioning of WhatsApp Business API is entirely dependent on Meta Platforms Inc.’s policies, approvals, and processes.
  • Activation and functioning of RCS Messaging is entirely dependent on Google’s policies, approvals, and processes.
  • Activation and functioning of Bulk SMS is entirely dependent on the DLT (Distributed Ledger Technology) registration process governed by the Government of India / Telecom Regulatory Authority of India (TRAI).

3.2 Chatsbiz and Sharvshring Pvt Ltd act only as a facilitator and guide in the onboarding process for these platforms. We do not own, control, or operate Meta, Google, or the Government DLT infrastructure, and bear no responsibility or liability for any delay, rejection, suspension, policy change, or discontinuation of service caused by these Third-Party Platforms.

4. Client’s Responsibility

4.1 It is the sole responsibility of the Client to fulfil all eligibility conditions, documentation requirements, and compliance obligations set by Meta, Google, DLT/TRAI, and any other applicable regulatory body.

4.2 Chatsbiz and Sharvshring Pvt Ltd shall not be responsible if the Client fails to meet any such conditions, resulting in delay, rejection, or suspension of Services.

4.3 The Client is responsible for the content of all messages, campaigns, and communications sent using the Services, and must ensure such content complies with applicable laws and the policies of the relevant Third-Party Platform.

5. Payment Terms

5.1 All recharges, plan subscriptions, and top-ups must be paid in advance. No service, message credit, or feature will be activated or continued without advance payment.

5.2 Prices are subject to change with prior notice. Applicable taxes (GST) will be charged as per prevailing Indian tax laws.

6. Service Delivery Disclaimer

6.1 The delivery of WhatsApp messages, RCS messages, and SMS is subject to the policies, infrastructure, and delivery mechanisms of Meta, Google, and telecom operators/DLT respectively.

6.2 Chatsbiz and Sharvshring Pvt Ltd do not guarantee 100% delivery of any message and shall not be held liable for non-delivery, delayed delivery, or failure caused by factors outside our reasonable control, including but not limited to Third-Party Platform outages, policy changes, or network issues.

7. Account/Number Suspension or Blocking

7.1 In the event that a Client’s WhatsApp Business number, RCS sender ID, or SMS sender ID is blocked, suspended, or banned by Meta, Google, DLT/TRAI, or any regulatory authority — whether due to policy violation, spam complaints, content violation, or any other reason attributable to the Client’s use of the Services — the Client shall be solely responsible for such action.

7.2 No refund shall be provided in such circumstances, regardless of the remaining subscription period or unused balance.

8. Refunds

Refunds, where applicable, are governed by our separate Refund Policy, which forms part of these Terms. In summary: if activation of the Services does not take place, the Client is eligible for a refund as per the Refund Policy. However, once any one of the WhatsApp API, SMS, or RCS IDs/accounts has been activated, no refund will be issued under any circumstances, for any part of the payment.

9. Intellectual Property

All content, trademarks, logos, software, and technology used to provide the Services are the property of Sharvshring Pvt Ltd / Chatsbiz and may not be copied, reproduced, or used without prior written consent.

10. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Chatsbiz and Sharvshring Pvt Ltd shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business, revenue, or data, arising out of the use or inability to use the Services.

11. Termination

We reserve the right to suspend or terminate a Client’s access to the Services, without prior notice, in case of a violation of these Terms, non-payment, or misuse of the platform for illegal or unauthorized purposes.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Bhagalpur, Bihar.

13. Amendments

Chatsbiz reserves the right to modify these Terms at any time. Continued use of the Services after any such change constitutes acceptance of the revised Terms.

14. Contact Us

For any questions regarding these Terms, please contact us at:

  • Email: support@chatsbiz.com
  • Phone: +91 8877040606 / +91 9007791579
  • Company: Sharvshring Pvt Ltd, Bhagalpur, Bihar, India